The basis of customers operations is to maintain close and high-frequency interaction with customers, quickly identify their intentions, and drive conversion rates and satisfaction. As an influential e-commerce platform in North America, YescomUSA has millions of user members. Inquiries about product features, logistics information, product feedback, etc are in great demand. In the past, manual responses relying solely on staff led to low efficiency, high labor costs, and it was difficult to match user’s demand.
4Paradigm has devised an intelligent customer service system for YescomUSA through standardized products. Through the in-depth integration of its ERP, the system can automatically obtain the related business information, and fully understand customer demand based on natural language processing and multiple rounds of dialogue. The system has achieved standardized Q&A for common inquires, which has greatly improved the efficiency of customer service.
In the future, 4Paradigm will also provide customers with personalized recommendations and intelligent searching capabilities for e-commerce websites, accurately matching user demand, and boosting both business growth and user satisfaction.