+86.400.898.7788

Explore our AI operation services

  • Safeguarding services

    Provide comprehensive safeguarding services for specific periods across the AI lifecycle, or at critical milestones like the go-live, key task support, and AutoML modeling.

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  • Standard maintenance services

    5x8 technical support;

    Remote expert support and software upgrade/patching support;

    Cost-effective maintenance services for customers with remote access environment and lower time sensitivity.

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  • Premium maintenance services

    Provide multi-dimensional maintenance services for customers with high time sensitivity and field support demands.

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  • AI competition support

    We provide integrated solutions to help you hold AI competitions, so that you can engage employees in AI learning, identify and develop talents for AI-driven transformation, and drive business efficiency with AI technology.

    Learn more

Service Description

Provide comprehensive safeguarding services for specific periods across the AI lifecycle, or at critical milestones like the go-live, key task support, and AutoML modeling.

Service Items

  • Go-live support

    Provide support all the way from planning and implementation to validation to ensure a smooth go-live.

  • AutoML modeling support

    Offer reliable support for AutoML-based modeling, go-live and production.

  • Support at specific periods

    Provide reliable support for production systems during important holidays and promotional events like Double-11 and 618 Shopping Festival.

Case Study

Service Description

5x8 technical support;

Remote expert support and software upgrade/patching support;

Cost-effective maintenance services for customers with remote access environment and lower time sensitivity.

Service Items

  • Hotline and web support

    We provide after-sales tech support, complaint & suggestion handling, service policy consulting, and sales & purchase support via hotline and web.

  • Remote tech support

    If hotline and web support is not applicable, we can provide remote tech support. With the prior consent of customer, we will log into the failed device or system through remote terminals to collect data, analyze causes, propose solutions, guide implementation, and provide remote operations when necessary.

    In case of any critical failure reported by the customer, we will take high priority and help rectify the problem with our remote tech support.

    Please refer to the Case Priority and SLA for 4Paradigm’s SLA for cases with different priorities.

  • Software patching support

    We will constantly release patches. The patch is a modification or supplement that we made to the licensed software to solve the issues found in current version. In this way, we can improve and verify the software in simulation test or production environment.

  • System inspection tools

    We provide automated inspection tools to help you monitor system conditions and prevent potential system issues.

  • Model-related support

    Failure diagnosis: Locate and diagnose failures in system functions and performance, like model self-learning and estimation.

    Troubleshooting: Fix system bugs; and provide related guidance and support.

    Daily operation and maintenance guidance: Answer questions and provide guidance on daily operation and maintenance, as well as the usage of specific functions.

Case Study

Service Description

7/24 tech support;

Remote & field tech support;

Dedicated customer stewards;

Regular inspection and proactive prevention;

Software upgrade/patching support;

Multi-dimensional maintenance services for customers with high time sensitivity and field support demands.

Service Items

  • Hotline and web support

    We provide after-sales tech support, complaint & suggestion handling, service policy consulting, and sales & purchase support via hotline and web.

  • Remote & field tech support

    If hotline and web support is not applicable, we can provide remote tech support. With the prior consent of customer, we will log into the failed device or system through remote terminals to collect data, analyze causes, propose solutions, guide implementation, and provide remote operations when necessary.

    If the issue cannot be solved remotely, we will assign engineers to provide on-site tech support.

    Please refer to the Case Priority and SLA for 4Paradigm’s SLA for cases with different priorities.

  • Regular inspection services

    We provide quarterly system inspection and maintenance services based on your needs.

    We will perform the services according to your on-site inspection rules and the inspection plan we made in advance, and provide a written report in 5 working days after the inspection.

  • Model-related support

    Failure diagnosis

    Locate and diagnose failures in system functions and performance, like model self-learning and estimation.

    Troubleshooting

    Fix system bugs; and provide related guidance and support.

    Daily operation and maintenance guidance

    Answer questions and provide guidance on daily operation and maintenance, as well as the usage of specific functions.

  • Software patching support

    We will constantly release patches.

    The patch is a modification or supplement that we made to the licensed software to solve the issues found in current version. In this way, we can improve and verify the software in simulation test or production environment.

Case Study

Service Description

We provide integrated solutions to help you hold AI competitions, so that you can engage employees in AI learning, identify and develop talents for AI-driven transformation, and drive business efficiency with AI technology.

Service Items

  • Development of AI competition program

    Develop the AI competition program based on the demand survey, covering the services before/during/after the competition.

    Discuss the program with the related contacts, and modify or adjust it according to the feedback.

    The final program shall be subject to the confirmation in written or electronic form by both parties.

  • Implementation of AI competition program

    4Paradigm will arrange resources to implement the finalized program.

  • Acceptance and post-service survey

    After all the services are delivered as planned, the responsible person of customer will make an acceptance. With the assistance of the customer, we will conduct a service effect survey, and provide an electronic survey report to the contact person.

Case Study